As I had a somewhat “early” departure (10:25AM) from Milan to New York, I decided to stay at the Sheraton at Malpensa Airport the night before. Room rates were on the pricier side, so I booked a cash and points award for $55 and 3.5k points when I spotted some availability open up.
Reviews of the hotel on FlyerTalk suggested that the front desk was a disaster and I feel they were spot-on. With one person ahead of me, check-in inexplicably took about 30 minutes. Further, after finally getting to my room, I decided to investigate the club lounge, finding that my room key didn’t work as my key hadn’t been made correctly.
The hotel has a long central corridor with small hallways jutting out periodically for guest rooms. The building itself spans nearly the entire length of Malpensa Airport Terminal 1, and I managed to be given the furthest possible room from the elevator bank.
During my visit to Italy, I never quite figured out the alarm cables that were setup in every hotel shower. In principle, it might be a good idea. In practice, I’m not quite sure how useful an out of reach string is when you slip and fall in the shower.
The club lounge had a sizable breakfast buffet of hot and cold food items, so I enjoyed a leisurely breakfast before checking out and walking to the terminal to catch my flight to New York.
- The location is superb (for those transiting Malpensa Airport).
- The “high speed” internet service was terribly slow when it was working but management seemed unconcerned. At some point in the evening, a note was slipped under my door informing me that the pay-per-view cable service was out of order. I’m a bit doubtful that more guests were worried about that than their broken internet connection.
- SPG Platinum recognition was nonexistent. I didn’t initially have lounge access and I did not receive my Platinum points amenity initially.