Italy: Sheraton Milan Malpensa Airport

As I had a somewhat “early” departure (10:25AM) from Milan to New York, I decided to stay at the Sheraton at Malpensa Airport the night before.  Room rates were on the pricier side, so I booked a cash and points award for $55 and 3.5k points when I spotted some availability open up.

Reviews of the hotel on FlyerTalk suggested that the front desk was a disaster and I feel they were spot-on.  With one person ahead of me, check-in inexplicably took about 30 minutes.  Further, after finally getting to my room, I decided to investigate the club lounge, finding that my room key didn’t work as my key hadn’t been made correctly.

The hotel has a long central corridor with small hallways jutting out periodically for guest rooms.  The building itself spans nearly the entire length of Malpensa Airport Terminal 1, and I managed to be given the furthest possible room from the elevator bank.

Sheraton Malpensa AirportSheraton Malpensa Airport Sheraton Malpensa AirportSheraton Malpensa AirportSheraton Malpensa Airport

During my visit to Italy, I never quite figured out the alarm cables that were setup in every hotel shower.  In principle, it might be a good idea.  In practice, I’m not quite sure how useful an out of reach string is when you slip and fall in the shower.
Sheraton Malpensa Airport


The club lounge had a sizable breakfast buffet of hot and cold food items, so I enjoyed a leisurely breakfast before checking out and walking to the terminal to catch my flight to New York.

Sheraton Malpensa Airport Sheraton Malpensa Airport Sheraton Malpensa Airport Sheraton Malpensa AirportOverall, I had a few takeaways from this hotel:

  • The location is superb (for those transiting Malpensa Airport).
  • The “high speed” internet service was terribly slow when it was working but management seemed unconcerned.  At some point in the evening, a note was slipped under my door informing me that the pay-per-view cable service was out of order.  I’m a bit doubtful that more guests were worried about that than their broken internet connection.
  • SPG Platinum recognition was nonexistent.  I didn’t initially have lounge access and I did not receive my Platinum points amenity initially.
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